The facilities management sector faces a widening skills gap as technology reshapes the role of facilities managers. With AI adoption accelerating, providers must attract an AI-literate workforce while upskilling existing employees to manage increasingly complex and tech-enabled estates, CBRE says.
While AI adds to the skills challenge, it is also supporting training and recruitment. From streamlining candidate assessment to automating hiring processes, AI tools help providers find, evaluate and onboard talent at scale. CBRE says that forward-looking firms that leverage AI effectively may become employers of choice for the next generation.
Case Study: Ellis AI
CBRE’s secure generative AI tool – Ellis AI – exemplifies how AI can boost workforce capability. Employees use Ellis to extract insights from vast data libraries, summarise contracts and leases, and automate document reviews. Thousands of CBRE professionals are already enhancing efficiency and unlocking new value through this tool.
AI is reshaping the skills required in facilities management. Providers that invest in upskilling, foster AI literacy and integrate new tools into training will not only close the skills gap but also attract the next generation of talent to the industry.
